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FAQ's

  • Every Artfoli design begins the old-fashioned way: with brushes, paint, and paper. I create each piece by hand, embracing the textures, imperfections, and warmth that only analog art can bring. Digital editing is kept to a minimum, just enough to prepare the artwork for printing while keeping its handmade character intact.

     

    This way, every item still carries the essence of the original artwork and thereby celebrates analog living in a world full of digital and AI-made designs.

     

    To make it possible to share these artful creations with people around the world, I work with carefully chosen print partners known for their quality standards. 

  • My main focus at Artfoli is to create illustrations through authentic analog work, mostly painting.

    To make my offers possible I work with professional print partners in several locations around the world.
    Whenever possible, your order is printed and shipped from a location close to you, so delivery times are shorter and the environmental footprint is smaller.

  • We work with secure payment providers. Depending on your region, you can pay with for example:

    • Credit card / debit card

    • Bancontact 

    • Apple Pay

    • Google Pay

    All payments are processed via a secure connection.

  • We mainly ship to:

    • United States
       

    • Canada
       

    • United Kingdom
       

    • European Union
       

    • Australia
       

    Do you live in another country? In many cases we can still deliver but with higher shipping fees and longer delivery times.

  • For orders within the EU and within the US, there are no additional customs charges, because the order ships from within the same customs area.  I normally add all regional shipping locations for every product on the info section of each product page. 
    For other countries, extra fees are usually not charged, but this can depend on local regulations. If you’re unsure or have had bad experiences with customs before, you can always contact our customer service before placing your order.

  • Because our products are made to order, delivery time consists of:

    1. Production time (printing & processing)
       

    2. Shipping time
       

    On average you can expect:

    • Within the EU and US: usually a few business days up to about 2 weeks
       

    • Other regions: often a bit longer
       

    With your order confirmation you’ll receive an estimated delivery time. If you need your order by a specific date (for example a birthday or anniversary), please order well in advance or send us a message so we can think along with you.

  • We work with print on demand. That means your product is made especially for you once you place an order.
    The benefits:

    Less overproduction and waste

    More creative freedom: we can offer more designs without holding stock

    • Personalized products (with names, custom text, etc.) are made especially for you and therefore cannot be returned or exchanged, except in case of an error or damage.
       

    • Non‑personalized products can be returned within the legal period, under the conditions described in our Refund Policy.
       

    If something is wrong with your order (damaged, misprinted, wrong item), please always contact us first with photos. 

  • Please contact us within 14 days of delivery and send us:

    • Your order number
       

    • Clear photos of the product and the damage
       

    In most cases we will offer you a free replacement or a refund, without asking you to send the item back.

  • Yes.

    • Our website uses a secure connection (HTTPS).
       

    • Payments are handled by trusted payment providers.
       

    We process your data according to our Privacy Policy and only share it with parties that are necessary for payment and shipping.

  • You can reach us via:

    We aim to respond within 1 business day.

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